PROXIMITY OF THE AFTER-SALE SERVICE
With over 300 high-level technicians located in our Taolagnaro, Toamasina, Moramanga, Antsiranana, Majunga, Mayotte, Seychelles and Antananarivo agencies, we can say that our intervention force matches our ambitions.
Our central workshop in Antananarivo, boasts a 4 star CAT CONTAMINATION CONTROL certification since 2010, offers among other things an injection bench and an engine test bench, technicians, motorists, hydraulic engineers, electro-mechanical engineers, electronic engineers, all experienced and ambulant, along with a top notch technical support staff.
The premises also include several background workshops, a.o. a machine tools workshop equipped with a vertical boring tool for engine blocks, a portable boring tool for shaft line and other spindle housings, a crankshaft grinding machine, a sheet metal and welding workshop, a painting workshop, an air-conditioning and a repair chain for crawlers of CAT machines. All this is unique in Madagascar.
Human and material means in line with the manufacturers standards are available for performing various interventions in the frame of service contracts, with 30 all terrain intervention vehicles and 2 workshop trucks.
See pictures of our Central Workshop
See pictures of our Sheet Metal/Painting Workshop
ANALYSE THE OILS AND ANTICIPATE MAINTENANCE
The preventive maintenance program involves a regular analysis of the oils and cooling liquids of your machines. This analysis, based on test protocols developed by Caterpillar chemical engineers, enables us to identify the wear of the moving parts and to offer a diagnosis: this will give you an exact and regular « photography » of the state of your machine along with a preventive maintenance proposal.
More specifically, you will proceed to regular sampling of these fluids and send them to us. Upon receipt, we will conduct the tests and send you back our analysis report with the recommendations identified by our specialists.
On our premises, your samples will, for example, undergo the followings tests:
• Analysis of the wear (counting of particles)
• Analysis of oil-cleanliness
IMMEDIATE ADVANTAGES FOR YOU :
• Early detection and elimination of problems
• Planning of down-time depending on the work program
• Performance guarantee of the routine maintenance program
• Reduction of repair costs
SEE PICTURES OF OIL ANALYSIS
Don’t hesitate to contact us for more information :
Igor ANCIAUX, After Market Manager, firstname.lastname@example.org